Privacy built around field trust.

We collect information needed to operate LH irrigation work:

• Staff account data: work email address, user ID, name, role, organization, account status, and authentication or security-event information.
• Client and property data: account or property names, service addresses, and internal identifiers used to connect an inspection to the correct site.
• Irrigation system data: controllers, stations or zones, schedules, runtime, equipment details, inventory verification, and property or controller-specific maps.
• Inspection data: conditions, repair findings, notes, map-pin positions, timestamps, photos, completion records, office review actions, and approved estimate information.

LH uses this information for app functionality and legitimate business operations: authenticate staff, prepare the day's field work, document irrigation conditions, preserve evidence, maintain controller and station records, route completed inspections to the office, prepare estimates and reports, protect the system, troubleshoot errors, and maintain an audit trail.

Technician-facing screens do not display office pricing. Office staff review field submissions and control any report download or external communication.

Precise GPS is optional. The current iPhone app requests location only when a technician chooses the photo evidence workflow and location permission is available. It does not perform continuous or background location tracking. A photo may also contain location metadata supplied by the device or original photo. Declining permission does not prevent inspection completion; map placement can be recorded separately.

Unsent drafts and photos may remain protected on the device until submission is confirmed, support performs an assisted clear, or the app is removed. Submitted local evidence is eligible for cleanup after the server confirms receipt. A property-map cache is limited to 30 days and can be cleared when the user session ends. Depending on iOS, iCloud, or device-management settings, device backups may contain app data. Staff should not remove the app or replace a device while required work is unsynced.

Providers process information for LH under their applicable terms and security commitments. LH uses provider terms and contractual and technical safeguards intended to protect information and reviews provider privacy and data-processing terms before an external launch. We do not sell information to data brokers, share it for cross-context behavioral advertising, or use third-party advertising SDKs.

LH's current operational retention targets are:

• Staff identity, access, and security records: while the account is active and ordinarily up to 2 years after deactivation. Audit attribution may remain with a retained business record.
• Inspection, property, controller, zone, map, photo, estimate, and associated audit records: ordinarily 7 years after the related work or client relationship ends.
• Support, privacy, and security-request records: ordinarily 3 years after the matter closes.
• Local map cache: no more than 30 days. Unsent drafts and photos remain until confirmed submission, support-assisted clearing, or app removal.

Backups remain until normal provider or device backup rotation completes. A legal hold, safety matter, insurance requirement, contract, dispute, tax rule, or applicable law may require longer retention. When information is no longer required, LH deletes, anonymizes, or securely archives it according to the documented process.

No security measure can guarantee absolute protection. Staff should protect their credentials and promptly report suspected unauthorized access through the support channel below.

Some requests may be limited where LH must preserve inspection, estimate, audit, safety, financial, contractual, or legal records. Staff can decline optional location permission in iOS Settings.

Our operational target is to acknowledge a request within 10 business days and provide a substantive response within 45 calendar days. We will explain any necessary extension. Applicable law controls where it requires another process or deadline.

LH Irrigation does not use advertising tracking, third-party ads, or data-broker sharing. The current app does not automatically email, text, or otherwise deliver an inspection or estimate to a client. Internal approval and client communication are separate office actions. If office staff later send a downloaded report through an existing business communication tool, that action occurs outside this app.

For privacy questions, account access, correction or deletion requests, or security concerns, email LH directly at jesse@lh-landscape.com.